Trainer Support Service provided by Healthcare Experts

Our renowned two year Trainer Support Service ensures registered trainers are supported by healthcare experts throughout their trainer registration.

Our team of healthcare subject specialists, former CQC inspectors and Chartered Members of IOSH ensure we provide an unrivalled support service for over 7,000 registered healthcare trainers.

Registered trainers are required to email their compliance questions to our centre support team on and will receive a written response within 48 working hours from our centre compliance team.

An essential part of our unrivalled two year Trainer Support Service is access to FREE updates. Notifications of updates are made visible here for registered trainers to access for the courses they are registered to deliver.

We’ve made update notifications simple, contact our centre support team for assistance:

What do our customers say?

I thoroughly enjoyed the training and learnt so much, RITA

A very prompt and impressive service, MOHAMMED

The training materials are really great, DAVID

The trainer’s passion and knowledge really helped me, MEGAN

I wish I had found you sooner, GRANT

Thanks for the support, it’s been excellent, AMIR

FREE Update Notifications

FREE Update Notifications

Contact our centre support team for assistance:

  • Approved Centre Accredited Certificate Templates (Infection Control) UPDATE 07.12.2017
  • Infection Control Trainer Pack UPDATE 07.12.2017
  • Approved Centre Accredited Certificate Templates (Fire Safety & Fire Marshal) UPDATE 31.10.2017
  • Fire Safety & Fire Marshal Trainer Pack UPDATE 31.10.2017
  • Approved Centre Accredited Certificate Templates (Risk Assessment) UPDATE 24.10.2017
  • Risk Assessment Trainer Pack UPDATE 24.10.2017
  • Approved Centre Accredited Certificate Templates (Food Hygiene) UPDATE 26.09.2017
  • Food Hygiene Trainer Pack UPDATE 26.09.2017
  • Safeguarding Adults at Risk Trainer Pack UPDATE 25.09.2017
  • Approved Centre Accredited Certificate Templates (First Aid & People Movers) UPDATE 14.09.2017
  • People Movers Moving & Handling Trainer / Assessor Pack UPDATE 14.09.2017
  • First Aid Basic Life Support Trainer Pack UPDATE 14.09.2017
  • Web Links UPDATE 03.07.2017
  • Approved Centre Guidance Manual UPDATE 03.07.2017

Trainer Registration and Certification Notifications

Trainer Registration and Certification Notifications

Our Trainer Registration and Certification System (TRCS) sends automated email notifications to Registered Trainers who are due for renewal or where their certification has expired.

Our TRCS is integrated with our Certification & Validation System

Frequently Asked Questions (FAQs)

Q. Are there any on-going costs as a Registered Trainer?

A. No, there are no on-going costs as a Registered Trainer, you are able to self-print unlimited certificates, workbooks and handouts, etc.

Q. Why are you more affordable than other healthcare train the trainer providers?

A. With over 7,000 Registered Trainers, we are able to provide a more affordable service than other providers due to the volume of trainers we train each year.

Q. What is the difference between training levels?

A. Level 1 (Awareness, normally for frontline staff), Level 2 (Implementation, normally for managers / supervisors), Level 3 (Trainer / Instructor, normally for those training frontline staff and mangers / supervisors).

Q. What is the difference between an Accredited and Non-Accredited Course?

A. Accredited courses are externally quality assured by an Awarding / Accreditation Body to meet rigorous standards, learners will receive an Accredited Certificate. Non-Accredited courses often mean a learner will receive a standard certificate issued without any external checks.

Q. Is early booking really recommended?

A. Yes, due to the price, service, support and accreditation we provide our courses book up very quickly, so early booking is highly recommended to avoid disappointment.

Q. As a Registered Trainer what level can I deliver and certificate my learners?

A. Registered Trainers will be able to produce unlimited certificates for 2 years and deliver a course and certificate their learners at Level 1 or Level 2 depending on the course they are registered to deliver.

Q. What is the Trainer Support Service and how important is it?

A. Very important, we receive hundreds of support questions on weekly basis where registered trainers and their organisations rely on our expert support.

Q. How long will it take for my Trainer Support question be answered?

A. All compliance support questions are received by email and responded within 48 working hours by our centre compliance team.

Q. What are the entry requirements to access the Trainer Packs?

A. You have completed our People Movers Moving & Handling Trainer / Assessor Course and been awarded an Accredited Level 3 Certificate or already hold certification where you have already been assessed with regard to trainer / presentation skills, i.e. Trainer Certificate, First Aid Instructor Certificate, AET, PTLLS, CTLLS, DTLLS Certificate, Cert Ed, etc. or you are a Registered Nurse and can provide evidence of your current NMC Pin Number. We also accept e-Certificates from recognised awarding / accreditation bodies with regard to evidence of trainer / presentation skills.

Q. Are your healthcare train the trainer courses compliant to industry requirements?

A. Yes, our trainer courses assist with compliance of the Care Certificate standards developed jointly by Skills for Care, Health Education England and Skills for Health and in meeting with regulating / inspecting body training requirements.