Trainer Support Service & COVID-19 Training Advice

Our renowned two year Trainer Support Service ensures registered trainers are supported by healthcare experts throughout their trainer registration.

Our team of healthcare subject specialists, former CQC inspectors and Chartered Members of IOSH ensure we provide an unrivalled support service for over 7,000 registered healthcare trainers.

Registered trainers are required to email their compliance questions to our centre support team on info@trainercourses.com and will receive a written response within 48 working hours from our centre compliance team.

An essential part of our unrivalled two year Trainer Support Service is access to FREE updates. Notifications of updates are made visible here for registered trainers to access for the courses they are registered to deliver.

We’ve made update notifications simple, contact our centre support team for assistance:

What do our customers say?

We are extremely proud of the reputation we have built over the years. Benefiting from word of mouth we have established ourselves as the UK’s preferred train the trainer provider to many of the largest healthcare organisations and associations. Click here to find out what our customers have said about us

COVID-19 Frequently Asked Questions (FAQs)

Can I provide training while maintaining social distancing during COVID-19?

Yes. We have developed a virtual training solution for registered trainers to use for theory-based training.

Can I access details of the Virtual Registered Trainer Solution for use during COVID-19?

Yes. Please email our Centre Support Team at info@trainercourses.com who will send you the details that are contained in our updated Registered Trainer Guidance Manual.

Have you recommended any external guidance for trainers that will be in place during COVID-19?

Some temporary trainer guidance documents can be accessed via the FREE Update Notifications section of this webpage.

Can I issue e-Certificates during COVID-19?

Yes. We have produced guidance within our Registered Trainer Guidance Manual on how to provide this option.

Have you any recommendation regarding People Movers Moving & Handling Update training for employees during COVID-19?

Yes. We have recommended that organisations revisit their training and development plans during the current crisis to extend certificates that are due to run out by three months. This is an approach the HSE have agreed for the qualifications they approve and would certainly be appropriate regarding our practical courses.

Have you any recommendation regarding First Aid Basic Life Support Update training for employees during COVID-19?

Yes. We have recommended that organisations revisit their training and development plans during the current crisis to extend certificates that are due to run out by three months. This is an approach the HSE have agreed for the qualifications they approve and would certainly be appropriate regarding our practical courses.

Have your operating hours changed during COVID-19?

Yes. We have increased our operating hours during COVID-19, so we are able to provide a support service 7 Days a Week. We are available Monday to Friday 09:00 – 16:30 with phone and email support and Saturday to Sunday 09:00 – 16:30 with email support.

My Trainer Registration and Certification is due for renewal, what do I do during COVID-19?

We’re extending all Trainer Registrations and Certifications for practical courses. You are advised to book your update as normal by contacting the Centre Support Team on 0800 644 68 45 or email info@trainercourses.com For all theory-based courses you can renewal your Trainer Registration and Certification by accessing our Trainer Packs as normal.

My Trainer Registration and Certification has just expired, what do I do during COVID-19?

We’re extending all Trainer Registrations and Certifications for practical courses. You are advised to book your update as normal by contacting the Centre Support Team on 0800 644 68 45 or email info@trainercourses.com For all theory-based courses you can renewal your Trainer Registration and Certification by accessing our Trainer Packs as normal.

Can I reschedule my People Movers Moving & Handling Trainer / Assessor Course during COVID-19?

Yes. Our Centre Support Team are assisting organisations and trainers by rescheduling to suitable dates.

Can I reschedule my First Aid Basic Life Support Trainer Course during COVID-19?

Yes. Our Centre Support Team are assisting organisations and trainers by rescheduling to suitable dates.

Can I have an extension on completing my Trainer Pack Trainer Question Paper during COVID-19?

Yes. The normal process required completion in 3 months, however we have extended this to 6 months to complete.

When will your practical courses recommence?

We are monitoring the situation and are following government recommendations. We will only recommence when it is safe to do so.

Can I register as an Approved Centre during COVID-19?

Yes. Since the outbreak we have been supporting new trainers, training providers and care organisation with their Approved Centre Status with a 20% OFF discount.

What kind of support have you been providing during COVID-19?

We’ve been extremely busy supporting our 7,000 plus Registered Trainers and their organisations with recommendations and solutions for their training and development plans. If you require support please contact our Centre Support Team on 0800 644 68 45 or email info@trainercourses.com

Will my Trainer Question Paper still be assessed during COVID-19?

Yes. Our Assessment Team is undertaking assessments 7 Days a Week.

Will I receive my Trainer Certificates during COVID-19?

Yes. We are still ensuring that all Accredited e-Certificates are delivered within our 2 Week turnaround promise.

FREE Update Notifications

FREE Update Notifications

Contact our centre support team for assistance: info@trainercourses.com

  • GENERAL UPDATE 01.05.2020 Public Health England have now released COVID-19: infection prevention and control guidance. As learners may ask questions concerning the pandemic, Registered Trainers delivering Infection Control Courses must make themselves conversant with this guidance available by clicking this link
  • GENERAL UPDATE 30.04.2020 With regard to COVID-19 the Department of Health & Social Care have now released guidance concerning running a medicines re-use scheme in a care home or hospice setting. Registered Trainers delivering Medication Awareness Courses must make themselves conversant with this guidance available by clicking this link
  • Registered Trainer Guidance Manual V 3.0. V 4.1 UPDATE 02.04.2020
  • GENERAL UPDATE 12.03.2020 With regard to COVID-19 the Resuscitation Council (UK) have now released guidance for all training settings, with some specific advice for first aid courses. Registered Trainers delivering First Aid Basic Life Support Courses must make themselves conversant with this guidance available by clicking this link.
  • Fire Safety & Fire Marshal Trainer Manual V 4.1 UPDATE 17.02.2020
  • Fire Safety & Fire Marshal Workbook V 1.7 UPDATE 17.02.2020
  • Medication Awareness Trainer Manual V 3.1 UPDATE 03.02.2020
  • Medication Awareness Workbook V 1.7 UPDATE 03.02.2020
  • Medication Awareness Additional Notes for Trainers V 1.2 UPDATE 03.02.2020
  • First Aid Trainer Manual V 3.2 UPDATE 22.10.2019
  • Medication Awareness Trainer Pack (Level 2) UPDATE 14.08.2019
  • Mental Capacity Act & DOLS Trainer Manual V 2.3 UPDATE 07.05.2019
  • Mental Capacity Act & DOLS Workbook V 1.6 UPDATE 07.05.2019
  • Safeguarding Adults at Risk Trainer Manual V 3.2 UPDATE 07.05.2019
  • Safeguarding Adults at Risk Workbook V 2.2 UPDATE 07.05.2019
  • Mental Capacity Act & DOLS Workbook V 1.5 UPDATE 17.01.2019
  • Approved Centre Guidance Manual V 3.0 UPDATE 30.12.2018
  • ALL Approved Centre Accredited Certificate Templates (Dual Branded) V 3.0 UPDATE 30.12.2018
  • End of Life Care Trainer Manual V 2.2 UPDATE 21.11.2018
  • GDPR Awareness Trainer Manual Page 5 V 3.1 UPDATE 06.10.2018
  • Stress Awareness Trainer Manual Page 5 V 3.1 UPDATE 06.10.2018
  • People Movers Update Workbook V 1.2 UPDATE 21.09.2018
  • Understanding your Role, Personal Development & Duty of Care Trainer Pack (GDPR) UPDATE 20.06.2018
  • Safeguarding Adults at Risk Trainer Pack (GDPR) UPDATE 20.06.2018
  • Medication Awareness Trainer Pack (GDPR) UPDATE 20.06.2018
  • End of Life Care Trainer Pack (GDPR) UPDATE 20.06.2018
  • Effective Communication Trainer Pack (GDPR) UPDATE 20.06.2018
  • Dementia Awareness Trainer Pack (GDPR) UPDATE 20.06.2018
  • Approved Centre Accredited Certificate Templates (Safeguarding Adults at Risk) V 3.0 UPDATE 09.03.2018
  • Safeguarding Adults at Risk Trainer Pack UPDATE 09.03.2018
  • Approved Centre Accredited Certificate Templates (Infection Control) V 3.0 UPDATE 07.12.2017
  • Infection Control Trainer Pack UPDATE 07.12.2017
  • Approved Centre Accredited Certificate Templates (Fire Safety & Fire Marshal) V 3.0 UPDATE 31.10.2017
  • Fire Safety & Fire Marshal Trainer Pack UPDATE 31.10.2017
  • Approved Centre Accredited Certificate Templates (Risk Assessment) V 3.0 UPDATE 24.10.2017
  • Risk Assessment Trainer Pack UPDATE 24.10.2017
  • Approved Centre Accredited Certificate Templates (Food Hygiene) V 3.0 UPDATE 26.09.2017
  • Food Hygiene Trainer Pack UPDATE 26.09.2017
  • Safeguarding Adults at Risk Trainer Pack UPDATE 25.09.2017
  • Approved Centre Accredited Certificate Templates (First Aid & People Movers) V 3.0 UPDATE 14.09.2017
  • People Movers Moving & Handling Trainer / Assessor Pack UPDATE 14.09.2017
  • First Aid Basic Life Support Trainer Pack UPDATE 14.09.2017
  • Web Links V 2.1 UPDATE 03.07.2017

Trainer Registration and Certification Notifications

Trainer Registration and Certification Notifications

Our Trainer Registration and Certification System (TRCS) sends automated email notifications to Registered Trainers who are due for renewal or where their certification has expired.

Our TRCS is integrated with our Certification & Validation System

Frequently Asked Questions (FAQs)

Are there any on-going costs as a Registered Trainer?

No, there are no on-going costs as a Registered Trainer, you are able to self-print unlimited certificates, workbooks and handouts, etc.

Why are you more affordable than other healthcare train the trainer providers?

With over 7,000 Registered Trainers, we are able to provide a more affordable service than other providers due to the volume of trainers we train each year.

What is the difference between training levels?

Level 1 (Awareness, normally for frontline staff), Level 2 (Implementation, normally for managers / supervisors), Level 3 (Trainer / Instructor, normally for those training frontline staff and mangers / supervisors).

What is the difference between an Accredited and Non-Accredited Course?

Accredited courses are externally quality assured by an Awarding / Accreditation Body to meet rigorous standards, learners will receive an Accredited Certificate. Non-Accredited courses often mean a learner will receive a standard certificate issued without any external checks.

Is early booking really recommended?

Yes, due to the price, service, support and accreditation we provide our courses book up very quickly, so early booking is highly recommended to avoid disappointment.

As a Registered Trainer what level can I deliver and certificate my learners?

Registered Trainers will be able to produce unlimited certificates for 2 years and deliver a course and certificate their learners at Level 1 or Level 2 depending on the course they are registered to deliver.

What is the Trainer Support Service and how important is it?

Very important, we receive hundreds of support questions on weekly basis where registered trainers and their organisations rely on our expert support.

How long will it take for my Trainer Support question be answered?

All compliance support questions are received by email and responded within 48 working hours by our centre compliance team.

What are the entry requirements to access the Trainer Packs?

You have completed our People Movers Moving & Handling Trainer / Assessor Course and been awarded an Accredited Level 3 Certificate or already hold certification where you have already been assessed with regard to trainer / presentation skills, i.e. Trainer Certificate, First Aid Instructor Certificate, AET, PTLLS, CTLLS, DTLLS Certificate, Cert Ed, etc. or you are a Registered Nurse and can provide evidence of your current NMC Pin Number. We also accept e-Certificates from recognised awarding / accreditation bodies with regard to evidence of trainer / presentation skills.

Are your healthcare train the trainer courses compliant to industry requirements?

Yes, our trainer courses assist with compliance of the Care Certificate standards developed jointly by Skills for Care, Health Education England and Skills for Health and in meeting with regulating / inspecting body training requirements.

How long will it take for my (Trainer Pack) Trainer Question Paper to be assessed?

All (Trainer Pack) Trainer Question Papers are assessed by a Qualified Assessor within 48 working hours.