Trainer Support Service & COVID-19 Training Advice

Yes. We have developed a virtual training solution for registered trainers to use for theory-based training.

Yes. Please email our Centre Support Team at info@trainercourses.com who will send you the details that are contained in our updated Registered Trainer Guidance Manual.

Some temporary trainer guidance documents can be accessed via the FREE Update Notifications section of this webpage.

Yes. We have produced guidance within our Registered Trainer Guidance Manual on how to provide this option.

Yes. We have recommended that organisations revisit their training and development plans during the current crisis to extend certificates that are due to run out by three months. This is an approach the HSE have agreed for the qualifications they approve and would certainly be appropriate regarding our practical courses.

Yes. We have recommended that organisations revisit their training and development plans during the current crisis to extend certificates that are due to run out by three months. This is an approach the HSE have agreed for the qualifications they approve and would certainly be appropriate regarding our practical courses.

Yes. We have increased our operating hours during COVID-19, so we are able to provide a support service 7 Days a Week. We are available Monday to Friday 09:00 – 16:30 with phone and email support and Saturday to Sunday 09:00 – 16:30 with email support.

We’re extending all Trainer Registrations and Certifications for practical courses. You are advised to book your update as normal by contacting the Centre Support Team on 0800 644 68 45 or email info@trainercourses.com For all theory-based courses you can renewal your Trainer Registration and Certification by accessing our Trainer Packs as normal.

We’re extending all Trainer Registrations and Certifications for practical courses. You are advised to book your update as normal by contacting the Centre Support Team on 0800 644 68 45 or email info@trainercourses.com For all theory-based courses you can renewal your Trainer Registration and Certification by accessing our Trainer Packs as normal.

Yes. Our Centre Support Team are assisting organisations and trainers by rescheduling to suitable dates.

Yes. Our Centre Support Team are assisting organisations and trainers by rescheduling to suitable dates.

Yes. The normal process required completion in 3 months, however we have extended this to 6 months to complete.

We are monitoring the situation and are following government recommendations. We will only recommence when it is safe to do so.

Yes. Since the outbreak we have been supporting new trainers, training providers and care organisation with their Approved Centre Status with a 20% OFF discount.

We’ve been extremely busy supporting our 7,000 plus Registered Trainers and their organisations with recommendations and solutions for their training and development plans. If you require support please contact our Centre Support Team on 0800 644 68 45 or email info@trainercourses.com

Yes. Our Assessment Team is undertaking assessments 7 Days a Week.

Yes. We are still ensuring that all Accredited e-Certificates are delivered within our 2 Week turnaround promise.

Contact our centre support team for assistance: info@trainercourses.com

• GENERAL UPDATE 04.03.201 NICE Guideline: Safeguarding Adults in Care Homes with recommendations on policy, training, and care home culture, to improve care home staff awareness of safeguarding and ensure people can report concerns when needed. Registered Trainers delivering course involved with safeguarding issues must make themselves conversant with this guidance available by clicking this link
• First Aid Trainer Manual V 3.5, First Aid Level 1 Question & Answer Papers V 2.2 and First Aid Workbook V 2.1 UPDATE 10.02.2021
• People Movers Assessment Manual V 1.7 UPDATE 20.11.2020
• GENERAL UPDATE 01.05.2020 Public Health England have now released COVID-19: infection prevention and control guidance. As learners may ask questions concerning the pandemic, Registered Trainers delivering Infection Control Courses must make themselves conversant with this guidance available by clicking this link
• GENERAL UPDATE 30.04.2020 With regard to COVID-19 the Department of Health & Social Care have now released guidance concerning running a medicines re-use scheme in a care home or hospice setting. Registered Trainers delivering Medication Awareness Courses must make themselves conversant with this guidance available by clicking this link
• Registered Trainer Guidance Manual V 3.0. V 4.1 UPDATE 02.04.2020
• GENERAL UPDATE 12.03.2020 With regard to COVID-19 the Resuscitation Council (UK) have now released guidance for all training settings, with some specific advice for first aid courses. Registered Trainers delivering First Aid Basic Life Support Courses must make themselves conversant with this guidance available by clicking this link. Registered Trainers are also advised to check for any specific guidance the UK Resuscitation Council are providing regarding healthcare services they provide.
• Fire Safety & Fire Marshal Trainer Manual V 4.1 UPDATE 17.02.2020
• Fire Safety & Fire Marshal Workbook V 1.7 UPDATE 17.02.2020
• Medication Awareness Trainer Manual V 3.1 UPDATE 03.02.2020
• Medication Awareness Workbook V 1.7 UPDATE 03.02.2020
• Medication Awareness Additional Notes for Trainers V 1.2 UPDATE 03.02.2020
• First Aid Trainer Manual V 3.2 UPDATE 22.10.2019
• Medication Awareness Trainer Pack (Level 2) UPDATE 14.08.2019
• Mental Capacity Act & DOLS Trainer Manual V 2.3 UPDATE 07.05.2019
• Mental Capacity Act & DOLS Workbook V 1.6 UPDATE 07.05.2019
• Safeguarding Adults at Risk Trainer Manual V 3.2 UPDATE 07.05.2019
• Safeguarding Adults at Risk Workbook V 2.2 UPDATE 07.05.2019
• Mental Capacity Act & DOLS Workbook V 1.5 UPDATE 17.01.2019
• Approved Centre Guidance Manual V 3.0 UPDATE 30.12.2018
• ALL Approved Centre Accredited Certificate Templates (Dual Branded) V 3.0 UPDATE 30.12.2018
• End of Life Care Trainer Manual V 2.2 UPDATE 21.11.2018
• GDPR Awareness Trainer Manual Page 5 V 3.1 UPDATE 06.10.2018
• Stress Awareness Trainer Manual Page 5 V 3.1 UPDATE 06.10.2018
• People Movers Update Workbook V 1.2 UPDATE 21.09.2018
• Understanding your Role, Personal Development & Duty of Care Trainer Pack (GDPR) UPDATE 20.06.2018
• Safeguarding Adults at Risk Trainer Pack (GDPR) UPDATE 20.06.2018
• Medication Awareness Trainer Pack (GDPR) UPDATE 20.06.2018
• End of Life Care Trainer Pack (GDPR) UPDATE 20.06.2018
• Effective Communication Trainer Pack (GDPR) UPDATE 20.06.2018
• Dementia Awareness Trainer Pack (GDPR) UPDATE 20.06.2018
• Approved Centre Accredited Certificate Templates (Safeguarding Adults at Risk) V 3.0 UPDATE 09.03.2018
• Safeguarding Adults at Risk Trainer Pack UPDATE 09.03.2018
• Approved Centre Accredited Certificate Templates (Infection Control) V 3.0 UPDATE 07.12.2017
• Infection Control Trainer Pack UPDATE 07.12.2017
• Approved Centre Accredited Certificate Templates (Fire Safety & Fire Marshal) V 3.0 UPDATE 31.10.2017
• Fire Safety & Fire Marshal Trainer Pack UPDATE 31.10.2017
• Approved Centre Accredited Certificate Templates (Risk Assessment) V 3.0 UPDATE 24.10.2017
• Risk Assessment Trainer Pack UPDATE 24.10.2017
• Approved Centre Accredited Certificate Templates (Food Hygiene) V 3.0 UPDATE 26.09.2017
• Food Hygiene Trainer Pack UPDATE 26.09.2017
• Safeguarding Adults at Risk Trainer Pack UPDATE 25.09.2017
• Approved Centre Accredited Certificate Templates (First Aid & People Movers) V 3.0 UPDATE 14.09.2017
• People Movers Moving & Handling Trainer / Assessor Pack UPDATE 14.09.2017
• First Aid Basic Life Support Trainer Pack UPDATE 14.09.2017
• Web Links V 2.1 UPDATE 03.07.2017

Our Trainer Registration and Certification System (TRCS) sends automated email notifications to Registered Trainers who are due for renewal or where their certification has expired.

Our TRCS is integrated with our Certification & Validation System

No, there are no on-going costs as a Registered Trainer, you are able to self-print unlimited certificates, workbooks and handouts, etc.

With over 7,000 Registered Trainers, we are able to provide a more affordable service than other providers due to the volume of trainers we train each year.

Level 1 (Awareness, normally for frontline staff), Level 2 (Implementation, normally for managers / supervisors), Level 3 (Trainer / Instructor, normally for those training frontline staff and mangers / supervisors).

Accredited courses are externally quality assured by an Awarding / Accreditation Body to meet rigorous standards, learners will receive an Accredited Certificate. Non-Accredited courses often mean a learner will receive a standard certificate issued without any external checks.

Yes, due to the price, service, support and accreditation we provide our courses book up very quickly, so early booking is highly recommended to avoid disappointment.

Registered Trainers will be able to produce unlimited certificates for 2 years and deliver a course and certificate their learners at Level 1 or Level 2 depending on the course they are registered to deliver.

2 Years

Very important, we receive hundreds of support questions on weekly basis where registered trainers and their organisations rely on our expert support.

All compliance support questions are received by email and responded within 48 working hours by our centre compliance team.

You have completed our People Movers Moving & Handling Trainer / Assessor Course and been awarded an Accredited Level 3 Certificate or already hold certification where you have already been assessed with regard to trainer / presentation skills, i.e. Trainer Certificate, First Aid Instructor Certificate, AET, PTLLS, CTLLS, DTLLS Certificate, Cert Ed, etc. or you are a Registered Nurse and can provide evidence of your current NMC Pin Number. We also accept e-Certificates from recognised awarding / accreditation bodies with regard to evidence of trainer / presentation skills.

Yes, our trainer courses assist with compliance of the Care Certificate standards developed jointly by Skills for Care, Health Education England and Skills for Health and in meeting with regulating / inspecting body training requirements.

All (Trainer Pack) Trainer Question Papers are assessed by a Qualified Assessor within 48 working hours.